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After signing: two working days, 72 hours and seven days
Three Oopbuy limits start the moment you sign. They are measured in three different units, and over a weekend the order they close in can surprise you.
Three clocks start the moment you sign
The receiving notes give two working days to provide evidence when damage is found in a parcel that was not checked in front of the courier. The same notes, and the after-sales FAQ, give 72 hours to report missing, damaged or defective items to customer service. The compensation page refuses any claim with no inquiry within seven days of signing. They are not alternatives. All three run at once.
On a Thursday morning delivery, the 72 hours run out at 10:00 on Sunday, while two working days, counted Friday and Monday, run to the end of Monday. On a Monday delivery the order flips: two working days end on Wednesday evening, before the 72 hours end on Thursday morning. The calendar works this out for your own dates.
The two-working-day route for unseen damage
If you signed without checking, which is normal, and then find damage, Oopbuy asks you to keep the outer box including the sealing tape, and to give feedback to the local post office within two days of signing, counted from the delivery time on the carrier's own website. Send the invoice, photographs and other evidence to Oopbuy too, because it is Oopbuy that negotiates with the post office for compensation.
One version of the page says two days, another says two working days. Use the shorter reading and start on the day of delivery.
Seventy-two hours for missing, damaged or defective items
Oopbuy's after-sales FAQ lists the situations in which it will not accept a return request, and the fourth one is a clock: problems with missing, damaged or defective goods must reach customer service within 72 hours of receiving them, and requests after that are not accepted. The receiving notes repeat it: after 72 hours Oopbuy says it is not able to deal with the case.
Seventy-two hours is three calendar days, weekends included. Open the parcel the day it arrives, even if you are not ready to try things on, and send a first message the same day. You can add photographs to an open case; you cannot reopen a closed clock.
Seven days: the insurance claim deadline
The compensation page sets the outer limit after delivery. Among its exclusions is the application deadline: no inquiry or no compensation request within seven days of signing, or within 45 days of shipping. Either limit is enough to end a claim.
Seven days is the limit people remember, because it is the longest of the three. That is exactly why it is dangerous. By the time it closes, the two-working-day and 72-hour routes have usually closed already, and some kinds of problem were only ever handled through those.
The six photographs a claim needs
Oopbuy lists the photographs it needs for each kind of problem. Damage or large stains: photograph the damaged or stained area. A size that does not match: photograph the size label, and note that without a size label the claim cannot be verified. A style that does not match: photograph the whole item.
Missing items need the most: the order number of the missing item, the parcel's item list, the opened part of the packaging, and weighing photos of the goods and the parcel. If something seems wrong with the parcel as a whole, photograph its item list and contents and give the ID of one item received. If the weight seems wrong, weigh before opening and photograph the scale.
Weigh the parcel before you open it
A shortage claim leans on weight more than anything else, because weight is the one fact both sides measured. The warehouse weighed the packed parcel in Xiamen, and the carrier may have re-weighed it; the final figure appears in the parcel details about three days after dispatch. Your number is the one you take before the tape is cut.
Put the unopened parcel on a kitchen or bathroom scale, with the label facing up and the display in the same photograph. If the two weights roughly match and an item is missing, read the intact-box rule on the exclusions page before you write.
Faults that appear weeks later
A zip that fails after a month, or a gadget that stops charging, is not a shipping claim at all. Oopbuy treats it as a warranty matter: if the item is still in its warranty period and you have the original proof of purchase and warranty card, you can ask Oopbuy to contact the seller in mainland China for a refund or exchange. There is no service fee, but you pay the return postage, both ways for an exchange.
Oopbuy says plainly that each seller has its own rules and it cannot guarantee the outcome. It can also refuse requests that do not meet the warranty conditions. Keep boxes and cards for anything with a battery.
A first message that records the problem
Send the complete evidence available as soon as you discover a problem. Use the official order after-sales route or customer service, identify the parcel and order numbers, delivery time and issue, and ask what additional documents are required. A first message records when you reported it; it does not guarantee that a deadline is suspended or a claim accepted.
Then build the file: outer box and tape, label, contents, size labels, weighing photos, the parcel's item list and your order numbers. If the damage was visible at the door and you signed with a remark, include a photo of the remark or the carrier's delivery record.
- Same dayOpen the parcel; photograph box, tape and label; weigh it unopened.
- Within 72 hMessage customer service: missing, damaged or defective items.
- Within 2 working daysUnseen damage: post office and Oopbuy, with the box kept.
- Within 7 daysFormal compensation request if you have protection or a line standard to claim on.
Next: the situations in which none of this helps.
What is not covered